My notebook (Acer Aspire 4710) have problems with shutdown and restart 
... when I uninstall Crystal Eye driver from device manager, shutdown problem solved.. my Acer notebook can shutdown smoothly
... but my notebook still have restart problem... 
When I open eSettings Management from Empowering Technology, I see that my BIOS version is v1.02 ....
then I goto Acer website and I see BIOS update avalaible for my Aspire 4710...
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UPDATE :
Caution! Different Laptop series = Different BIOS
click this link (updated) to download compatible BIOS for your laptop 
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I download BIOS update v1.10 then extract it...
to update the BIOS, I double click on VLV-110.exe ... WFlash will show warning :
"The curent BIOS will be replaced by another one. Choosing the wrong BIOS file may render your system inoperable. Please close all other applications before updatng the BIOS. Are you sure you want to update the BIOS ?"
click OK to continue...
WFlash will automatically update the BIOS ... wait until it finish and computer will restart.
Finally my BIOS is v1.10 
... now.. my Aspire 4710 can shutdown and restart smoothly...
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